Explore open roles at Alight. We learn from one another, champion progress and challenge the status quo. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. It is a very convenient Job I have ever worked. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Our story. Knowing our products inside and out so that you can . About Alight Solutions Alight is a leading cloud-based human capital technology and services. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Visit the company website to obtain information on the company and review the job description prior to your interview. Job Details. Quick Apply. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Scroll down below to view similar jobs . Customer Care Representative Tasks. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Get hired today! Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. . Cons 26 Alight Customer Care Representative jobs available on Indeed.com. View Job description, benefits and responsibilities. Check out our current jobs that have a virtual/work from home option. We reward continuous improvement and encourage you to own your own development. Alight is committed to a diverse workforce and is an affirmative action employer. This role requires that qualified candidates must reside in one of the following states: Learn more at . This job is no longer accepting applications. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. At Alight, we are reimagining how people and organizations thrive. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Alight Solutions San Juan is looking for real people, who are passionate about customer care. We understand the powerful human connections that create success for organizations. Our people are our greatest assets at Alight Solutions because People Matter! |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Location: San Juan, Puerto Rico. Customer Care Representative Human Resources. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. View this and more full-time & part-time jobs in Miami, FL on Snagajob. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Our story starts with a simple universal truth: Every business is a people business. Alight - 3.1 San Juan, PR. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. * Bilingual (English/Spanish) is a plus Because transformation takes a workforce. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Please note that all salary figures . to demonstrate your interest in the role. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. https://www.consumer.ftc.gov/articles/0243-job-scams. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Because transformation takes a workforce. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Customer Care Representative Human Resources. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Know Your Worth. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. * Use productivity and quality data & metrics to achieve superior customer service results Training will begin for this class on Monday, May 1st Disabled Person, Inc. * Make independent complex decisions within the scope of your authority All Rights Reserved. Customer Care Representative Human Resources. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. View similar Customer Service / Guest Services jobs below. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Get a free, personalized salary estimate based on today's job market. Our story starts with a simple universal truth: Every business is a people business. These teams are a critical component of Alights health care,retirement and HR-delivery services. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Copyright 2023 Grabjobs Pte.Ltd. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. READ MORE Important information: * Express yourself in an open and honest manner Their job is to help ensure customer satisfaction. Carry out monitoring visits to verify information provided by . Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! You have already created a job alert with same filters. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Please enter a Name and Password so you can update your Job Alerts in the future. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We are forthright and genuine when we speak. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Responding promptly to customer inquiries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . If so, you've come to the right place. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). You have reached your maximum number of active job alerts. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Tasks to include in a Customer Care job description . View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Work-Life Balance Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Full-time $12.50 an hour. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. This is a 6 months project and we offer Full Time Shifts (Rotating). 88 followers . The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . A 401k plan that includes a corporate match. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Find out if you meet the requirements! How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Apply for Sr. View Job description, benefits and responsibilities. Benefits . 2023 Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * PEOPLE MATTER is one of our company s core values. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We strive for Excellence Every Day by collaborating with our clients and colleagues. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. They answer inquiries by phone, e-mail, web chat, or social media. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Find out if you meet the requirements! Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. * Call Center and Hospitality experience preferred. Help make it more accurate by adding yours. The estimated base pay is $36,558 per year. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Our story starts with a simple, universal truth: Every business is a people business. You will be notified during the hiring process which checks are required by the position. HDHP or PPO available., At Alight, we believe a companys success starts with its people. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. You have At Alight, we believe a company's success starts with its people. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat It's why we're so driven to connect passion with purpose. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". We want you to join our company with 25 years of industry experience. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Must be able to work a flexible schedule based upon high call volume needs. At Alight, we believe a company's success starts with its people. 1999 - These teams are a critical component of Alights health care,retirement and HR-delivery services. The mission of our customer care teams exemplifies the need for humanunderstanding. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative - with Growth Opportunities at Alight today! Alight Easy 1-Click Apply. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Must be able to work a flexible schedule based upon high call volume needs. Alight is committed to the continued development of our colleagues. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Customer Care Representative Human Resources. Customer Care Representative Human Resources. Alight also offers a comprehensive benefits package. This may include additional research and ongoing casework. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Are you interested in helping us shape the future of work and life for organizations, people and their families? then the employee has changed 1 company and 1 job. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Averages based on self-reported salaries. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Customer Care Representative Resume Examples. There is no travel required for this position. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Our people are our greatest assets at Alight Solutions because People Matter! The estimated additional pay is $2,234 per year. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. You will be notified during the hiring process which checks are required by the position. View Job description, benefits and responsibilities. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Insurance Health insurance Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Take the first step today by joining our talent community. Cons. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Qualifications for a job description may include education, certification, and experience. Pros. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We strive for Excellence Every Day by collaborating with our clients and colleagues. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services.
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