How does MSC Cruises protect the health and safety of guests from Covid-19 during an MSC Cruises holiday? 2132 NG Hoofddorp, Biuro Podrozy Niebieska Mila ul. You can register your children for the Kids Clubs on board or complete the subscription form online before boarding. MSC customer service has been terrible. In purchasing a puppy from a breeder who uses this service, MSC all of a sudden- "like 3 hours before the puppy was supposed to be shipped", informed me there is a 1455.00 charge for mandatory insurance that is required. For more detailed information on your cruise ship embarkation process please. Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. No: 25/6 Kat: 3 By setting a spending limit on their account you dont have to worry about them overspending. Your browser may be out of date or not compatible with our new site and may not be secure. Box 3727 Spokane, WA 99220-3727 Connect on social media. Bienvenido al nuevo portal de MSC! Partnering with world-leader Chicco, we provide a limited quantity of beautifully-designed bottle warmers, strollers, bouncers and backpacks on board for your combined comfort and convenience. The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. On board MSC Meraviglia, MSC Seaside, MSC Seaview, MSC Bellissima and MSC Grandiosa, we offer Digital wristbands (for a fee), allowing you to see exactly where your little ones are at all times. Phone: +361 430 1778, Hattyhz, Budapest, Hatty, u. Is there a fee for the 4D cinema on board? Purchase Internet packages. Advertise company in the Intermodal Directory and get access to Equipment Matching for $600/year. Could MSC Cruises refuse my booking or deny me boarding? Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in. Juriieva 19 (Rotonda centar III. To discover all the privileges please clickhere. Keep vegetation near facilities mowed, as these areas can harbor insects and rodents. Your browser may be out of date or not compatible with our new site and may not be secure. Late VGM Submission Fee: $25 per container. Benjamin Franklin - Col. Escandon If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process. Started June 21, 2021, By Sat 09:00am-12:00pm Opening hours We have clear and simple rules to ensure pool safety. 15 Noiembrie, 1 Search by country Africa (11) Americas (35) Asia & Oceania (19) Europe (27) Contact by topic . Are the children's activities provided at an additional cost? However, if you are under 18, subscription can only be completed by a parent or legal guardian. All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. Mediterranean Shipping Co. USA Inc. Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. C/AREQUIPA, 1 - 4 Don't have an account? Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). Can a passenger with reduced mobility travel alone? http://www.cdc.gov/zika/ Uxbridge Why is Satellite Internet Access slower than a normal connection on land? Str N Titulescu nr 6 Get help paying your bill. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. 3-5, Et 1 District 2, 021121, Bucharest Romania, Perfect Tour http://www.cdc.gov/zika/hc-providers/pregnant-woman.html Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. 6750 North Andrews Avenue, Suite 100 55, El Sultan Street To track a Msc courier package, you can follow these steps: Obtain your Msc tracking number: This number is unique to your package and can be found on your shipping receipt or confirmation email. Get assistance before or after your cruise and read FAQ for more information. You can settle your final bill in any of the following three ways: By credit card Yes, all packages have no data limits. Do you know that your browser is out of date? Ibirapuera 2332 - 6th floor - tower #2 Worldwide MSC International. Activities are also scheduled during port days, including but not limited to: professional dance classes; fitness classes; games, and so on. Fax: +94 11 2564587, Jetwing Travels (MSC Partners) Bd Decebal, nr.14, Bucuresti, Romania, Email: rezervari@perfectjourney.ro For more detailed information on your cruise ship embarkation process please Click Here. C1058AAH Buenos Aires - Argentina, MSC CRUZEIROS DO BRASIL LTDA. Every child is issued with an MSC ID wristband during embarkation. Please rotate your device to enjoy a better experience. Who will handle my special needs request and how will it be treated? Ord. Gandt, if you have a Facebook account, send them a message, they normally answer the same day. In some cases, however, closer examination may be necessary and replies may take several days. 2019. MCS members can visit any of our Service Centers Monday through Friday from 8:00 a.m. to 5:00 p.m. Kosher meals(pre-packaged breakfast, lunch and dinner)may be available on board for an additional charge starting from 25 pp/day. Phone:+40 0239689800 It is MSC Cruises way of rewarding its most loyal customers. Location of This Business 6750 N. Andews Ave. # 100, Fort Lauderdale, FL 33309 Email this Business BBB File Opened: 7/19/2006 Years in Business: 18 Business Started: 5/10/2004 Business. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Late gates will only be considered for approval when a VGM is submitted by the shipper of record before noon, local time, the day of the cargo cut-off. Ground Floor, Al Fadi Building, 21, Mecca St, MSC Lebanon Cruises Division Sat 9am - 1pm (SYD time) All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. Europe: EC Regulation 1889/2005 states that: Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation. Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary. Mediterranean Shipping Company US callers: 888-LINK456 - International callers: +1 212 8271672 - Email: support@msclink.com Pernavas iela 19-205, Bucuresti, Bd Ferdinand nr 83 Your browser may be out of date or not compatible with our new site and may not be secure. Please note that personal cheques are not accepted. Fort Lauderdale, Florida FL 33309 USA, MSC Cruceros S. A. The temperature in your cabin can be easily regulated using the thermostat. 011857, Bucharest, Romania Is there special pricing for children on shore excursions? The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. 13, District 1 Fax: +36 12664223, FOR TWO UTAZSI IRODA Kft. How can I activate the devices once on board? We're here to help you in any way we can. This service is free. For more information visit our Health & Safety page. We also provide cargo consolidation, loading and re-loading, packing, unpacking and cross-loading services from containers to trucks. Phone: +40 720 800278, Interra Travel VGM Mis-declaration Fee: $300 per misdeclaration, per container. 1 - Container and cargo contamination can occur for many reasons such as: origin, season, biology of pests, conditions around packing, storage of handling areas, intermodal parking areas, lights that attracts insects, environment factors (wind, rain) and packing procedures (transient pests and previous cargo). Do you have medical services for children? Wow - talk about bad customer service. Site Map | Terms and Conditions of Sale | Privacy Policy, 2000 - MSC Industrial Direct Co., Inc. All Rights Reserved. Phone : +972-4-8549046 The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. Minors onboard must be supervised by a parent or a legal guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or legal guardian is present. To ensure family activities run in a safe environment, some onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. Support is available by phone, email or the contact form, Monday through Friday 0700-2000 EST (closed on federal holidays). Thank you for visiting our site and we look forward to seeing you on board soon! Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Join before the cruise and earn 100 bonus points! Please check availability when booking. You should make sure that your debit/prepaid card is enabled for use abroad. Today, the company stands for 1,350 employees, 9 offices, 21 ports, 31 terminals, 49 weekly services and 89 inland ramps. Emergency services are available round the clock by calling the Medical Emergency number. CC Help Jenn #4. 19952023, The Independent Traveler, Inc. Phone: + 94 11 234 5723, 2023 MSC Cruises S.A. All rights reserved, Vyletni Plavby na mori s dopravou a delegatem Lidecko 31,756 12 Horni Lidec Vsetin, Address: Korunovacni 22, 170 00 | Praha 7, Calea Mosilor - Intrarea General Ipatescu, Nr. Phone: +36 1 209 2110/105, Cruiselines Agency Ltd (MSC Partners) 45, Ananda Coomaraswamy Mawatha, Colombo 07 Portal para clientes MSC Mxico. They shall be confiscated and can be taken off the ship to be used while in port. Europe. MSC House, Opp. Ensure conveyance is clean before loading / stuffing. 3, TUT Travel&Tourism-16 Rue Tanta (Derriere Hotel Balima), Kyrgyzstan, Tadjikistan, Turkmenistan, Uzbekistan. View the full list of prohibited and restricted goods. Are there excursions accessible to passengers with disabilities or reduced mobility? Were here to help you in any way we can. Are the prices on board more expensive than those on land? All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.). Gat sv. Started August 27, 2021, By Enforcement agencies can issue an Infringement Notice, enforceable undertaking, injunction, civil penalty order and any combination of or all of these options. 92120 Montrouge - France, MSC Kreuzfahrten GmbH For the best possible experience and to continue booking your cruise with MSC, please update to the latest version of one of the following browsers. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English. We do everything we can to make life easier and as comfortable as possible for all our guests. Customer Service - West Coast. The most serious offences can lead to criminal prosecution and disqualification from engaging in any conduct that may be conducive to a biosecurity. Belgrd rakpart - Nemzetkzi Hajlloms Av. 14, H-1015, Nador utca 21. What is the deadline for notifying MSC Cruises of my special needs? Theres a good chance youll find the information youre looking for in our Frequently Asked Questions section, so why not give it a try? Phone: + 30 210 3232 501 Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. King Street Wharf Sydney NSW 2000 H-1051 Budapest,Hungary And MSC wanted it wired in cash. We recommend booking this service by phone please call our call centre or your travel agent for details and rates. We're here to help you in any way we can. Security Guide: How do I report a crime on board? Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. Phone: +36 14844012 Microsoft Store support. Once on board just bring us the printed form, along with your Cruise Card and those of your children. Your browser is not compatible with our new website and may not be secure. Jetwing House 46/26 Navam Mawatha Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund. Yes, provided that the miniclub staff is notified one day prior to the excursion. These cabins should be requested at the time of booking. 5, office 519, MSC Krstarenja doo EDI (viaINTTRA; GT NEXUS; Cargo Smart), Manually (viaINTTRA; GT NEXUS; Cargo Smart), Fax: 908-605-2619; e-Mail: us038-vgmusa@msc.com. The email will only be monitored for VGM declarations; Policy questions should be directed to the toll free number: 1 800 222 3367, Deadlines for sending your VGM instructions. Your health and safety will always be our utmost priority. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Link:https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, If you have a current booking number you can correspond through:MSCExistingReservations@msccruisesusa.com. 787.620.2530 (Metro Area) 1.866.627.8183 (Toll Free) Hearing impaired people (TTY): . MSC Cruises Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309 Phone: 855-263-4259 Email: msccustomerservice@msccruisesusa.com Norwegian Cruise Line Address: 7665 Corporate Center. Spoke with Willie, customer service. However, if you are under 18, subscription can only be completed by a parent or legal guardian. *Depending on the itineraries and subject to applicable legislation. By In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. What is the main difference between Browse and Browse & Stream packages? Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. SOLAS VGM Customer Service: 1 800 222 3367, It is illegal to bring the following items into or out of the USA. This interference can result in slow response times or even the system becoming unresponsive. Is it necessary to make reservations for the theatre? Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST. New Zealand: 0508 4278 473. Do you have special security for children? Yes, provided that they are fully independent. Your account. 810268 Braila Romania If requests are received during working day, responses are sent out immediately. If you would like any assistance, just give us a call. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. They have same cruise same days almost same price. Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. Can I bring food or drinks on board after my excursion? How is luggage handed over when boarding and leaving the ship? Transferred to Voyager Club. Yes, you can. Make a payment. add10th floor, 136, sung chiang road, taipei, taiwan / tel886-2-25677961 / fax886-2-25216000 Welcome to MSC, this site is screen reader friendly. Guests are kindly requested not to occupy deckchairs and sunbeds with personal items during long absences. MSC Cruises responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. Click on the START button and the device used will be registered. Home; Forms; Contact us; Request For Proposal Form Contact us. Just call and speak directly with your Travel Agentmuch easier than email. In case of bad weather all the entertainment activities take place in the main lounges of the ships. 1-877-665-4655 Hours of Operation Mon-Fri: 9:00 am - 9:00 pm EST Sat-Sun: 9:00 am - 6:00 pm EST MSC Cruises USA 6750 N. Andrews Avenue Suite 100 Fort Lauderdale, FL 33309 MSC Cruises Cares If you choose not to set a spending limit you authorize all purchases made by your child onboard. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. Click hereto discover our accessible tours. :1-562-9019400; Fax No. 1300-609 Lisbon, Portugal, TUI TRAVELCENTER Thank you for visiting our site and we look forward to seeing you on board soon! If youre celebrating your childs birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Consumer Services Communications, Media & Entertainment Education Hi-Tech Publishing Professional Services Retail & Consumer Packaged Goods Travel and Hospitality Transportation and Logistics Services Services Digital Experience (CX & DX) Data and Insights AI and Automation Digital Front Door Unified Cloud Data Platform (UCDP) Chicago, IL Customer Care and Fulfillment Center 1575 Hunter Road Hanover Park, IL 60133 Toll-Free: (800) 645-7270 Fax: (630) 274-3975 Cad. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested. Many thanks and we look forward to welcoming you onboard very soon. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency. The following credit cards are accepted:Visa, MasterCard, Diners, JCB, DiscoverandAmerican Express. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? If you are contacting us about a cruise you are yet to take, we aim to reply within 48 hours of receiving your email. Are there additional costs for the performances? 5 - All industry participants, need to be aware of the risk of penalties for not complying with biosecurity requirements for the individuals involved, which will vary and can be most serious. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Andrassy ut 1 Suite 100 thanna, October 30, 2018 in MSC Cruises. Email address: Avista account number (optional): Phone number: Please contact me regarding this issue. Cape town :Block C Ground Floor, Lagoon - South Africa, Beach Office Park, Cnr Boundry Rd & Marine Drive, Milnerton, MSC Cruises (Australia) Pty Ltd. Australia: 1300 028 502. Please use the following link to access the. Update 2/17/23, 1 day after cancelling, the refund is back on our credit card. Yes, the fee for the 4D cinema onboard MSC Fantasia and MSC Splendida is 6 per person. Can cash withdrawals be made on the ship? If possible, they should be carried in hand luggage. Found 1 email address listing: @wdfg.com Preparing Flora profile View Flora's Email (It's Free) 5 free lookups per month. If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Among the shops on board, youll find a Chicco corner with a selection of great products for babies and toddlers, including nappies. Email lax.booking@zim.com . Union 2 Esq. What kind of on board entertainment is available for the younger guests? Opening hours are listed in the Daily Program programme sheet which is delivered to the cabin each day. 2. HR 10000 Zagreb - Croatia, Shop 6-7, Royal Business Centre, Vasileos Constantinou 89, MSC Croisires FREE Phone: 0800 66 33 55 or 0121 505 9500 Do you have a cashless payment system for children on board? For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf. Will call available at our Chicago location Mon-Fri 7:00am-6:00pm and Sat 7:00am-2:00pm. To check-in online: Monday Friday 08:30 - 17:30 The enhanced health and safety measures are designed to ensure that MSC Cruises preserves the holiday experience from booking to on board. Store trailers / Containers away from natural areas and/or avoid placing over soil or vegetation. Shops are normally open while at sea and during the day. However, if you think Costa will be any better, think again. The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. 2 - At supply chain interchange points, such as container depots (gate in/gate out), packing location (upon arrival, during packing, when packing is complete), transfer of units full and mt units, export/import terminals when gate in/gate out and transshipment (when loading/unloading to/from ship) and finally upon arrival/during unpacking and before to returning mt units to depots. If you would like any assistance, just give us a call! Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. You can also access the internet without the need for a mobile device, by using the computers in the Internet Caf on board. Will the Kids Club be open in the next months? We will contact you via email, SMS or WhatsApp to let you know our latest offers and cruise products that we think might be of interest to you. The breeder knew NOTHING about the charge. Please enter valid partnumber and quantity. 1-833-253-9978 Email customerservice@msccruises.ca (post-cruise and onboard inquiries) reservations@msccruises.ca (pre-cruise inquiries - upcoming sailings, itinerary changes, booking, promos, etc) Opening Hours Monday - Sunday 9:00am - 6:00pm MSC Cruises (Canada) 2810 Matheson Blvd. All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. Toll Free: 877-JOBS-MSC (562-7672) How can I subscribe my children to the Kids clubs? MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. They shall be confiscated and can be taken off the ship to be used while in port. Our apologies for any inconvenience caused. PO Box: 670 Alexandria - Egypt, MSC Israel Ltd . What do you need to know about MSC Cruises policy for travel to regions that have been declared affected by the Zika virus? Two additional larger Seaside EVO ships, representing a further enhancement of the prototype, will have a . By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. 14 Tsar Osvoboditel Blvd.,fl. I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. Children between the ages of 3 to 13 years have a discount up to 30% vs adult price. The details of the embarkation process change from ship to ship. How can we celebrate my childs birthday while onboard? Sat: 9am to 1pm. Phone: +36 1 486 6060 Also a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Budapest, 1113 Hungary Phone:+4021 9897 000, Reinvierii Str. Addressing a question. MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests luggage or personal effects. Guests under the age of 18 are prohibited from disembarking the ship unless accompanied by a legal guardian or an adult duly authorised from the legal guardian to accompany the minor, by virtue of an official consent of the latter. 10557 Athens - Greece What documents are required to go on a cruise? All rail shipments must have the VGM submitted within 24 hours of the container gating in at the origin rail ramp, to avoid any extra fees levied by the terminal for weighing services. First Name * Last Name * Fax:+40 0239692158, Click here (Sweden website, Norway website, Denmark website) for more details, MSC CRUCEROS, S.A.U. Read all the information regarding our cruise and itinerary updateshere. Have a question, comment, or need assistance? The evening performance is announced in the daily on board programme, which is delivered to the cabin. 04028-003 SAO PAULO - SP -Brazil. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. 0203 426 3010 Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30 Call me Back Home Forms Success Contact us success CONTACT US CONFIRMATION Thank you for getting in touch. We launched an ambitious 5.1 billion investment plan that comprises the order of up to seven new ships and the Renaissance Programme to enlarge four existing ships of the MSC Cruises fleet. H -1037 Budapest - Hungary professional dance classes; fitness classes ; pool games; arts & crafts; dance nights; team games; theme parties; board games; karaoke; talent contests; fun nights; quizzes; sports activities (ask the entertainment staff for more details). Asked for supervisor a few times and was always told they will call me back but never did. When is the best/worst time to use Satellite Internet Access? If someone is not able to answer your call, please leave a message, send an email, or use the form below. http://www.cdc.gov/zika/hc-providers/pregnant-woman.html, http://www.cdc.gov/media/releases/2016/p0801-zika-travel-guidance.html. Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. Hamilton Travel Co. Ltd. (MSC Partners) 4 St. Publius Street Floriana FRN 1443- Malta Phone: +356-21-241292/249543 Fax: +356-21-226430/223598 Bulgaria, Burgas 8000 - 39 Lyuben Karavelov Str. Sydney NSW 2000- Australia. In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Please note that each guest is also responsible for securing any necessary visas and immunizations. Fax: +90 (216) 474.56.98, MSC Cruises USA INC. East, Suite 101A Mississauga, ON L4W 4X7 Canada media Visa, MasterCard, American Express, JCB, and Diners Club. Any shipper of record signed VGM will override any VGM derived at or by the terminal. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure.
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