hp officejet pro 6978 print carriage cannot move

Learn more Try connecting the Printer to a different wall outlet directly. I tried to follow the suggestions but it doesnt work.. selina gardener Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. The print carriage cannot move. I love this printer and agree with the description you posted. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. Printer cartridges stuck, wont move back to print location - iFixit Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. If one color is empty, the whole cartridge is considered empty. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. how to physically move the cartridge at the center? Would appreciate any more information that might lead me to a fix. Let the device warm-up. . Remove the rear access door. HP INSTANT INK, HP+ PLANS: INK AND TONER. We use cookies to ensure that we give you the best experience on our website. What to do if your printer prints blank pages? See your browser's documentation for specific instructions. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper. So sorry, that HP got so undependable. Please turn off your device and unplug its Power cord. Take out any paper from its Paper Tray and then detach the tray from the device. the black cartridge is only partially visible from the front - it is jammed into the right side. I hope this helps! My 8022 carriage is stuck to the left. I can not manually move it. Up Do not touch the copper-colored contacts or ink nozzles. I am trying to remove the blue cartridge but it's not budging. Jul 29, 2018 by Why is my green and yellow on my flush even though I put the ink cartridge are in and they are fill G4511 and it does not want to click in canon, Aug 31, 2021 by Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. Modify your browser's settings to allow Javascript to execute. No positive results. Does your print carriage stuck on the right of the printer (service station)? Aug 18, 2022 by I have tried this and the cartridge carriage will not move physically. Follow these steps to remove and then reinstall the cartridges. Julie Ann Abrams Reset the printer to recover from printer errors or failures. Please wait while we gather your contact options. Rebecca Kaylor, Milly The black cover can be mistakenly installed backward. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. My Canon mx492 had the same problem and turning the gear (white dial) worked for me. Any suggestions? Reach inside the product through the cartridge door, and then manually move the carriage. Touching these parts can result in clogs, ink failure, and bad electrical to see if the printer prints flawlessly. Conduct a test print. I'm receiving the following error message: "The print carriage cannot move. BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975 . I don't know where it came from so I don't know where to re install it. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. If the problem is still there, proceed to the next solution. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Please help! Service or replace your HP product if the issue persists after completing all the preceding steps. Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. the ink carriage will not move. I found a hair rubber band that had gotten lodged under the roller pins. Printhead Stuck on the Right - Carriage Jam for HP OfficeJet Pro 6958 the ink cartridges came with the new printer. Put them on top of a clean paper to avoid potential leaks. HP can identify most HP products and recommend possible solutions. (Wait until the printer stops making noise) Open paper tray and load paper into the paper. Try and check if the Carriage can move fully through its path by softly pushing it from side to side. Jan 22, 2020 by Check for obstructions under and around the carriage. How about a power reset by turning the printer off? Disconnect the power cord from the wall outlet. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Sylviane Bartkowiak. HP Printers - Carriage jam or E3 error | HP Customer Support When you install new printer cartridges they move to the right and then back to print mode when you close the lid. If you have been lucky enough to evade this problem until now, its not a cause for relief. Jan 3, 2020 by The carriage might try to move into the access area. your area. Or I need to replace a new one?? Wait until the Carriage stops and become silent before you proceed. May 1, 2022 by This page requires Javascript. Top Load One-Way Flow Damper for DTG or DTF Printing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 1-855-969-6465 Conduct a test print. Whether it's powered on or powered off, the carriage cannot be moved manually, not even with significant force. Finally, turn the printer on and see if it works. Disconnect the power cord from the electrical outlet. Please I have issue with my HP deskjet 1515. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. How to remove parts on HP Officejet 6978, 6962 Printhead - YouTube Check that you have the proper cartridge and that it firmly installed. I dont see a paper jam. that many users frequently encounter throughout the life of their device. Rotate the printer onto its side to gain access to its underside. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. Was this answer helpful? how do I remove a jammed paper on an HP office jet pro 9018 I'm kind of tired of these things being treated as disposable items. Theme designed by Papathemes. I have an HP OfficeJet Pro 8023 printer. Realign the paper and slide back the input tray. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. Unplug the unit and physically move the carriage to the center. I've had the printer over a year and I know it's out of warranty. You should only push the paper until the first resistance. The white dial is simply a gear the turns the shaft which moves the carriage. now it works! I just bought this printer about 2 years ago. Press in the tabs on the rear access door, and then pull it away from the product. leslie lindop. I cannot access some screws to take cover off of ink area, because lid is in the way. If a cracked PFG causes the problem, follow the video to replace it. All the lights are blinking, Fauzan If you are printing labels, see if any are missing from the label sheet. Press the Power button () to turn the product on again. HP OfficeJet Pro 9018 All-in-One Printer . Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410. Open. Therefore, please take a closer look at your Cartridge Clip Thats why its crucial to install the printer cartridges carefully in the right way. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Once carriage has stopped, you can change the cartridge. You might need a flashlight to illuminate areas for proper viewing. The Virtual Agent is currently unavailable. Also, the HP SMART shows nice print options, but there is no COPY icon. sweetiemagic. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. Detach the Power cord from the back of your Canon printer while the device is still on. Dynamic security enabled printer See all Specs. Those grooves may be stripped or smoothed down a little or a lot causing it to skip or just spin in place. I wish somebody could help me on this. Get HP ink at your doorstep! 61.75 . Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. @melissajane09. Mikaella Brodeth Thank you. going to take Tylenol or maybe a margarita!! Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam Magic!?! If the problem persists, move on to the next solution. BCH Paper Feed Gear (PF) for HP 9000 Drive Rod - Fix HP OfficeJet Pro stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Finding your Serial Number Plug the product directly into a wall outlet to make sure the power source is functioning correctly. THANKS! Julie Ann Abrams. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. Good fortunes on your journey to closure. We repair DTF, DTG, and sublimation printers too! Donate your printer to us! Open the cartridge access door, and then wait until the carriage is idle and silent. Mar 6, 2019 by Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU The carriage of your HP printer is an assembly that supports its ink cartridges. If you are in Asia Pacific, you will be directed to a local service center in Thank you for participating in the HP Community -- People who own, use, and . Yes No Score 1 John Miller @johnmiller Rep: 1 1 But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by Remove any loose paper or obstructions found. Your email address will not be published. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. But with that I think I have to go find a video tutorial. The Blue Tape is a specially made tape and expensive. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? When an Ink Cartridge Carriage is stalled, How to Fix an HP Printer Cartridge Cradle that's stuck, Compare and Shop for HP 920xl Compatible Ink Cartridges, Compare and Shop for Compatible HP Printer Ink Cartridges, Find cheapest HP 920xl remanufactured ink cartridge combo pack, Find cheapest HP 61 remanufactured ink cartridges. power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by Press the buttons on each side of the duplexer, and then pull it toward you. By using this site, you accept the. Dahlia Nathan, Pelumi Daniel However, they also work on other models that have LED control panels. i tried gto gently move the holder but no dice still stuck, May 18, 2022 by Unplug the unit and physically move the carriage to the center. Remove any loose paper or obstructions that might be blocking the carriage path. Tried many other 'solutions' re. ghughey22. So I took the printer apart and figured out what is stopping the carriage from moving. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). E09A88GA Chip Evelyn Schneider, Where did you put the kitchen knife to nudge the cartridge? Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . I cannot physically pull them over. Please turn on your Canon printer and open its Ink Cartridge Access Door. Send the printer for repair! This can damage the printer. Also if anyone knows the proper name for this inky pad I would love to know what it is! Open the carriage access door, clear any paper jam or obstruction and select OK ." This replacement part replaces the PFG (paper feed gear), which may cause the problem. Turn the printer back to its original position. Ronalyn Dumalag Description. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Unplug the power cord from the power source. Anything I can do to adjust this? This chip drives the printhead to print. If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. The opinions expressed above are the personal opinions of the authors, not of HP. The Virtual Agent is currently unavailable. If it doesnt, then continue with the next solution. I've submit an answer to this problem, please have a look on it, may be it useful for you too. Good luck, Rosa Campos this is happening to mine right now. Sep 5, 2019 by This is used for the cartridge alignment process. The error message shows \"Carriage Jam. The carriage will not move Technician: Benjie Turn the machine off and unplug it. Ask the community. Thanks, Oct 17, 2021 by Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. I cannot access some screws to take cover off of ink area, because lid is in the way. That was something, I was desperately looking for, thankfully I found this at the right time. A 'Clear carriage jam and press OK to continue' Error Message - HP One Clip for storing cartridges. I turned the wheel until my finger was sore. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Press down on the top of the latch, and then pull out the bottom of the latch to release it. The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. Gerry Schroeter. Repeat these steps for the other cartridge. If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options Which, of course, I tried. @heidiondrasik. Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Gently pull the paper out of the rollers. By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! Reconnect the Power cord back into the electrical outlet and then turn on the printer. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. . Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. Warning: Reconnect the power cord to the back of the product. They might have multiple options to help you with this. I followed all your suggestions to no avail. can trigger the printer to show a carriage stall error status as well. Open the carriage access door. Apr 10, 2020 by Realign the paper correctly and adjust the Input Tray accordingly. Reconnect the power cord to the electrical outlet. @fatynfauzie. Please try again shortly. It actually worked. slot. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. YAY! Example of a printer with an obstruction in the carriage path. HP INSTANT INK, HP+ PLANS: INK AND TONER. Javascript is disabled in this browser. I called HP and spoke to someone, she tried different things and couldnt make it work. Remove any obstructions. Thanks. Try to print a self-test report. Press the Power button () to turn off the product. Like most old printers, the cartridges are large and last. Or .. gorilla glue it as neatly as you possibly can. clear the jam through the rear access door. Plug the machine back in and turn it on. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. How to fix a stuck HP Printer Ink Cartridge - YoyoInk Unplug the Power cord from the back of the device while its still on, as a safety precaution. . As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. If the carriage has a latch, gently press it down to make sure it is locked into place. Des Moines, IA 50320. A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . thanks, Jun 21, 2018 by Perform the following tasks in the order given. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Can you tell me a little more about the small white dial that you turned? @lizabeth207, Aug 8, 2020 by There are NO paper jams, even though that's the error I receive. HP can identify most HP products and recommend possible solutions. The print carriage cannot move HP Officejet Pro 6978 "They" are not moving back to print and "stuck" on the right hand side. Whether it's powered on or powered off, the carriage. If there are paper fragments that linger inside the printer, you can expect further jams to happen. See the steps on how to print a self-test report at the top of this document. I dontknow what else to try, if ic nat make it work im going to have to buy another printer. Turn on the printer to complete the reset. We apologize for this inconvenience and are addressing the issue. VALMA PINZONE. Your session on HP Customer Support has timed out. It appeared my ink cartidge carriage was stuck. Cartridge carrier will not move to the left. How does HP install software and gather data? Epson printers are known for their reliability and efficiency, but like all technology, they are pro Print, Copy, Scan, Fax. Having it to support existing signout flows. If the page displays in the wrong region or language, click the. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by This replacement part replaces the PFG (paper feed gear), which may cause the problem. but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. @michael75575. I have an HP OfficeJet G85 All-in-One. Sep 21, 2018 by "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? -, Include keywords along with product name. https://bchtechnologies.com/printer-repair-service Yes! saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by Finding your Product Number. Flo Taylor, Dante LaVey Please try to perform a power reset by turning the printer off. @sallypepper321 where and how did you use the kitchen knife? Aug 23, 2018 by I had to buy a whole new printer and ink! . Reconnect the power cord to the wall outlet. Then, after a few minutes, plug it again, turn it on and see if it will work. Thanks! SOLVED: How to fix a fake / false paperjam - HP Officejet 6700 Disconnect the USB or Ethernet cable from the back of the product. Please wait for it to stop making noises before you proceed. The reason is that the inky pad to its right doesnt stay down - it is about 1-2 mm proud of where it should be and so gets in the way of the carriage. I tried that as well but I put it at the top of the ink and press down and that didn't work. Turn off the printer, and then disconnect the power cord. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:. T6 (Small): Short bits for most internal parts. Then, after a few minutes, plug it again, turn it on and see if it will work. Powered by BigCommerce. Do not force the carriage to move if it is locked or stuck. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? I have the same issue with my pixma mg3220. If you continue to use this site we will assume that you are happy with it. The opinions expressed above are the personal opinions of the authors, not of HP. Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. I also have this problem, and although I can see what is causing it I dont know how to fix it. Save paper and conserve resourcesconsume up to . This page requires Javascript. Open the cartridge access door to get to the carriage inside the printer. While the ink lasts, the printer uses a Tri-Color cartridge. Instead, the print carriage is stuck to the right. Turn on printer and allow it to warm up. the cartridge holder will not move into the space to install the cartridges. Go to Contact HP Customer Support to schedule a product repair or replacement. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Please help!! . Free shipping. Fix "Carriage Jam" in HP Printer - The print carriage cannot move. Some features of the tool may not be available at this time. I hope this helps! @dantelavey, Cant move mine phisically either its stuck canon pixma mg7720. Print speed ISO: Up to 20 ppm black, up to 11 color. If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. Didn't find what you were looking for? CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. HP OfficeJet Pro 8600 Plus All-In-One InkJet Printer-No Print Head I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 printers. Once this happens, the printer takes in multiple pages resulting in jams. Evelyn Schneider, I tried this and it did not work on my Pixma MP980, Jul 28, 2018 by Open the cartridge access door to get to the carriage inside the printer. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by Plug in the unit and turn it on. No need to program, mount and use Have you tried all the steps from here? Julie Post. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. If it still doesnt work, kindly reach out to your printers customer care for further assistance. Abhishek Sidhu, The same issue with my hp deskjet ink advantage 3835, Nov 29, 2021 by This video was produced by Kevin at BCHTechnologies.com. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. The print carriage cannot move. To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. - Office Depot @johnmiller. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. -, Include keywords along with product name. Learn more I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback.