These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. 1.3 viagogo Guarantee. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. They often process refunds if requested. 2.15 Claims under the viagogo Guarantee. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising
Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Australian Competition and Consumer Commission (ACCC). ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. My event is cancelled or postponed - What do I do? Send the completed form to the office processing your application. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Original price eur159!!!!! By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You will need a username and password to access the Site and use the Services. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Viagogo ranks 177th among Tickets sites. Just another site viagogo refund australia. This includes reports four tickets to . For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale.
viagogo is rated "Bad" with 1.3 / 5 on Trustpilot Welcome to viagogo's online ticket exchange (the "Site"). The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. This does not prevent us from varying these terms without reference to them. Protect and prevent people from becoming victims of scams by companies or individuals. 4.3 Sellers Shall Not Include Promotional Material with Tickets. (We were shopping for tickets in section 123. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. 2.4 Listing. There are an increasing number of unauthorised ticket resellers operating online. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. This may limit your ability to be grantedanother visa. 3. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk.
Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 2.8 Notification. Contact Viagogo directly - raise a complaint & request a full refund. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases.
Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done.
PLEASE DO NOT TRUST VIAGOGO! Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. To sell tickets, a Seller lists the tickets in the Site database. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. ASK FOR A REFUND FROM THE RESELLER. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! They could not promise tickets or even tell us where the seats were located in the venue.". Sellers who commit to send tickets directly to viagogo are not required to confirm the order. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. 6.1 No Warranty. Your rating will help us improve the website. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 3.2 Other Information. To share your thoughts or ask a question, visit the CHOICE Community forum. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. 6.5 Tax Indemnity. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.
Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Buying tickets to events | ACCC - Australian Competition and Consumer CHOICE supports the First Nations people's Uluru Statement from the Heart. Read more:
Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. It has been fined in Italy and . I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Released by: Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. This could be a tough call for many internet shoppers. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. I haven't received an email confirming my order. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Viagogo DO NOT refund and are not contactable. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 2.5 Tax on Seller Proceeds. During this time, the Site will be temporarily unavailable. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid.
"My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us.
Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo is a global online platform for live sport, music and entertainment tickets. He described one category of representations as having been made on an industrial scale. Further information can be found at
Warning issued about Viagogo after claims four Wiggles tickets - 9News Copyright (c) 2006-2023, viagogo AG. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. ! viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE 2.2 Registration.
Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Customer offered $500 to take down negative Google review. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. To request a refund: From the actions menu, select the 'Request Refund' option. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. it is a scam. Checked for accuracy by our qualified fact-checkers and verifiers. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. All sales and bids are final.
Petition Block Viagogo website in Australia Change.org We often link to other websites, but we can't be responsible for their content.
viagogo Tickets - Google Play You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Try to get in touch with the reseller for a refund. Viagogo will never pay you after you sold your tickets and you can never get back your money. First, don't use Viagogo. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Anti-ticket-touting campaigners the FanFair Alliance .
Viagogo Refund Policy MoneySavingExpert Forum With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Sellers should use our automated online confirmation process. You are on a Viagogo website. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. 2.3 Username and Password. 1. They may do that if you make a fraudulent claim.
Kiwi issues warning after Viagogo 'ripped off' elderly mother Mr Sims said many consumers were caught out by the "extraordinarily high" fees. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. momentum in tennis physics. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Such notice shall be deemed given one business day after the email is sent. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. From the actions menu, select the 'Request Refund' option. Editor, Marcus Herbert.
What should I do after I purchased tickets from Viagogo? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. When our tickets were not provided they refused to provide a refund . 7.1 Ownership of Intellectual Property. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Performance & security by Cloudflare. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process.
How do I get a refund from Viagogo? - Consumer NZ For more information check the Skilling Australians Fund Levy information at
Dec-23-2017 03:49 PM. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Find out more about fact-checking at CHOICE. We will also add sales or value added tax on our fees as applicable.
ACCC orders ticket reseller Viagogo to pay $7m fine for misleading You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. You will pay NT$9225. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer.
PSA: Reminder that viagogo is a scam and you will probably get - reddit Getting a refund - Home Affairs viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If You do not qualify, do not use the Services. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. These tickets are listed in TWD [Taiwanese dollars]. Provide lots of information and make a claim for a refund. 6.9 Change or Suspension of Site. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Dont think you would be the lucky one. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Hello has anyone had a successful outcome from viagogo through paypal. The official website will usually direct you to the authorised ticket seller. See something that's not quite right in this article? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks.